At BG MART, we respect your privacy and are committed to protecting the personal information you provide while using our website bgmart.com.bd.

This Privacy Policy explains what information we may collect, why we collect it, and how it may be used.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing information
  • Order details
  • Products viewed or purchased
  • Website activity
  • Device information
  • Browser information
  • IP address
  • Cookies and tracking information
  • Communication history with our customer support team

We generally do not store sensitive payment card information directly on our website when payments are processed through third-party payment providers.

2. How We Use Your Information

We may use customer information to:

  • Process and confirm orders.
  • Deliver purchased products.
  • Contact customers regarding their orders.
  • Provide customer support.
  • Handle returns, replacements, and refunds.
  • Improve our website, products, and services.
  • Prevent fraudulent or suspicious transactions.
  • Understand customer interests and website usage.
  • Provide relevant advertisements and promotional communications.
  • Maintain business and transaction records.

3. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand visitor behavior and improve customer experience.

These technologies may help us measure:

  • Website visits
  • Product page views
  • Add-to-cart activity
  • Checkout activity
  • Purchases
  • Advertising performance

We may use third-party analytics and advertising platforms such as Meta, Google, TikTok, or similar service providers.

These third parties may process information according to their own privacy policies.

4. Marketing & Advertising

We may use website activity and customer interaction data to show more relevant advertising on platforms such as Facebook, Instagram, Google, TikTok, and other digital channels.

Where applicable, users may adjust advertising or cookie preferences through their browser or relevant third-party platform settings.

5. Sharing of Information

We do not sell customers’ personal information.

However, information may be shared when reasonably necessary with trusted third parties such as:

  • Courier companies
  • Delivery partners
  • Payment service providers
  • Website hosting providers
  • Analytics providers
  • Advertising platforms
  • Technology service providers
  • Customer support providers

Only information reasonably necessary to perform the relevant service should be shared.

6. Courier & Delivery Partners

To deliver an order, customer information including name, phone number, delivery address, order amount, and other necessary details may be shared with the courier or delivery company.

These service providers operate according to their own policies and procedures.

7. Data Security

We take reasonable technical and organizational measures to protect customer information.

However, no website, internet connection, or electronic data transmission system can guarantee absolute security.

Customers should also protect their own devices, passwords, OTPs, and account information.

8. Data Retention

We may retain order and customer information for as long as reasonably necessary for:

  • Order management
  • Customer support
  • Accounting
  • Fraud prevention
  • Legal or regulatory requirements
  • Business record keeping

9. Customer Rights

Customers may contact us if they wish to:

  • Correct inaccurate personal information.
  • Update their contact information.
  • Ask questions about information held by BG MART.
  • Request that certain marketing communications be stopped.

Some information may need to be retained when required for transaction records, fraud prevention, accounting, or legal compliance.

10. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

BG MART is not responsible for the privacy practices or content of those third-party services.

11. Children’s Privacy

Our services are primarily intended for customers who are legally capable of making purchases.

If a minor uses our website, they should do so under appropriate parental or guardian supervision.

12. Changes to This Privacy Policy

BG MART may update this Privacy Policy when required due to changes in our services, technology, legal requirements, or business practices.

The updated version will be published on our website.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

BG MART
Website: bgmart.com.bd
Phone / WhatsApp: 01833444348